Saving a Business Community member £ks on card payment terminal costs – A case study

Posted on by Nic Rutherford and Hilary Nightingale of UK Business Buddy

The customer: Eve and Adam Beauty Clinic, St Albans

The problem: Card payment terminal contract costs

The solution: Set-up of new payment provider, installation of new card terminals and cancellation of existing contract

The outcome: 30% savings on costs, equalling £6,000

Eve and Adam Beauty Clinic, St Albans
Sally Shepherd, owner of Eve and Adam Beauty Clinic and member of the St Albans’ Business Community had been with her existing merchant services provider for many years, but had little communication with them. One concern Sally had over her card machine was that her provider had never been in touch to offer a review of the cost-effectiveness of the solution. She was also concerned that the machine was becoming out of date.

Sally posted on the Business Community’s Facebook group, asking for recommendations for someone who could advise her on card machine contracts.

Several people mentioned Nic Rutherford and tagged him in their comments on Sally’s post, so we made arrangements for Nic to go and visit the salon and talk through Sally’s options.

Upgrading card payment terminals
We quickly noticed that Eve and Adam is one of St Albans busiest beauty salons and so there was definitely a good prospect of saving money on card payment costs. The contract was due to expire soon, so we quickly got to work seeing how we could help before the auto renewal kicked in.

The salon had one card terminal, which did not require any integration with stock control as product sales were dealt with by the staff through a separate process.

Nic found a payment solution that based on the sales volumes at that time, would save the salon over 30% on merchant services costs. This worked out to £6,000 over the course of the new contract.

The new payment terminal was personally installed by Nic, which is standard practise for any UK Business Buddy customer, and arranged the cancellation of the old contract. Sally was saved the time and hassle of having to do it for herself. The new card terminal was an up to date version of the old one that was returned to the contractor, so no training was needed and the changeover was completely seamless.

Needless to say, Sally was very happy with the service she received and now recommends UK Business Buddy to other independent businesses.

“Nic & the Business Buddy team made making savings such an easy experience. I had started the process a couple of times in the past but it proved to be too complicated. The process with UKBB was very streamlined plus the savings we have made, especially during such unprecedented times, have been so helpful.”  Eve and Adam


The difference a change can make
Our customers can choose what to do with the savings we make for them;

Professional development
Adding new products or services
Hiring new staff members
Taking time out of the business for family or leisure.

But the benefits of working with UK Business Buddy don’t end there;

Personal Business Associate to look after your account
Direct access to your Business Associate
Installation of equipment by the same person who advised you on costs
No call centres or lengthy waiting times for assistance
Added value through marketing and lifestyle discounts package.

Become a UK Business Buddy customer
Join the growing number of independent businesses saving money every month through our services and card payment solutions. Call our founder, Nic Rutherford on 0800 0461804 or email and arrange a conversation to discuss your needs and meet your local Business Associate.